but i couldn't find it in my email archives.

I can't retell the whole story, but here are some highlights:

after being on hold for over an hour, i finally got a live person. I told them that I didn't have a computer anymore and thus I had no need for AOL. He suggested that I ask for a new computer for xmas, which was coming up. I told the guy that my family couldn't afford that. He said that he'd give me two months free, and then if i do get a computer, i'll still have AOL. I said that should i ever get a new computer, i'll give them a call and sign back up. He said "well, why don't you avoid all that hassle of having to resign up and just stick with AOL". I said that was pretty funny, b/c I could sign up for AOL on the internet, or instantly get someone on the phone, but when I want to cancel i have to go through all this rig-a-ma-roll. When he suggested that I should still hold out for a computer i lost it. I was apologizing while i was yelling, telling them i know they are just doing their job, but then i screamed "unless you want to buy me a computer yourself, then the next words out of your mouth better be that my account is cancelled. And, if those AREN'T the next words, then I'm going to get angry. And trust me, you don't want to see me angry, b/c then we're going to have problems." That got the job done.

Tony Z, i may have told you that my plans for the NEXT time i cancel AOL was to say that i didn't have any arms and couldn't type on the keyboard anymore. I definitely remember debating using that excuse or even a "i was just told i have a week to live". But, Ross told me that using the political angle will get them right off the phone. I had such a great experience about ranting about politics that I almost want to join again.